Refund Policy

Plain rules for when we redo, repair, or refund. Questions: josh@peachtreeapparel.com or 423-278-2954.

When we make it right

We redo, repair, or refund a custom order (our choice of remedy, and a redo is usually the fastest) when the problem is ours:

• the finished item does not match your approved proof (art, placement beyond normal tolerance, or colors beyond what the method can hold),
• we produced the wrong garment, color, or size versus the accepted quote,
• a manufacturing defect in the decoration or the garment.

Send photos and your order details within 14 days of delivery or pickup to josh@peachtreeapparel.com. We respond with next steps; if a refund is due, you do not pay to ship defective goods back.

What is not refundable

• Errors that were present in the proof you approved (we will still help fix the run at cost, as fast as we can).
• Change of mind, wrong size choices, or unused garments after production.
• Normal variation: slight color and placement differences within commercial standards, as described in the Terms & Conditions.

Cancellations and deposits

Cancel before production starts and we refund what you have paid, minus costs already incurred on your order (screens burned, embroidery digitizing, garments purchased). Once production has started, completed work is due, and we will talk through the fairest way to close the order out.

How refunds are paid

Approved refunds go back to the original payment method within 5 to 10 business days of approval.

Retail line

Retail-line purchases returned per Shipping & Returns are refunded in full to the original payment method once we receive and check the items.