Shipping & Returns

How orders leave the shop and what happens if something is not right. Questions: josh@peachtreeapparel.com or 423-278-2954.

Turnaround

Production time depends on the method, the quantity, and the season, so we confirm it on your quote. The clock starts when you approve your proof, not when you first get in touch. If a date is critical (an event, a launch), tell us up front and we will confirm whether we can hit it before you commit.

Local pickup

We are in Tennessee and pickup is welcome: we coordinate a time by phone or email when your order is ready.

Shipping

We ship with national carriers, and shipping cost is included on your quote. You get tracking when the order ships. Once a package is with the carrier we cannot control delays, but if something looks stuck, contact us and we will chase it with you.

When your order arrives

Count the pieces and look them over within 14 days of delivery or pickup. If anything is missing, damaged, or does not match your approved proof, email photos and your order details and we will make it right per the Refund Policy.

Returns on custom orders

Custom-decorated items are made specifically for you and cannot be restocked, so they cannot be returned or exchanged for reasons like a change of mind or ordering the wrong size. We do redo or refund items when the error is ours or the item is defective; the Refund Policy explains exactly how that works.

Returns on the PeachTree retail line

For retail-line purchases (our own everyday apparel, once the online shop is live): returns are accepted within 30 days of delivery for items that are unworn, unwashed, and in original condition with tags. Return shipping is on the buyer unless the return is due to our error. Retail refunds are processed per the Refund Policy.